Menu
PEOPLE
the heart of our organisation and greatest asset…
Our recruitment strategy is centered around finding the right people to fit our values and work ethic.
We encourage training and self-improvement programs which results in great staff retention.
We have set up shifts and meetings to prevent agent fatigue and improve productivity.
We ensure incentives are structured to ensure our staff can reap what they sow.
HOW WE DO WHAT WE DO
skills are priority…
with structured training and development at the forefront of our organisation.
- Strategies driven around data sets and trends
- Simple yet effective Key performance indicators
- Best time to call strategies
- Various payment channels to ensure ease of use for consumers
- Compliance and quality are key in all aspects of the company
- Bespoke scripts per product and client
- Interactive reports for clients and staff to keep constant engagement with all stakeholders
- Omnichannel engagement
